Refunds

If we cannot print your card

Now and then a card fails at the printer. We try three times. If it still fails, we refund you in full automatically and email you to say so.

If your card does not arrive, or arrives damaged

Post can be slow. If the card has not arrived well after the delivery time we gave you, or it turns up damaged, reply to your receipt email. We will send it again or refund you, whichever you prefer.

If the address was wrong

We print the address exactly as it was typed, so we cannot refund a card sent to an address that was entered incorrectly. If you spot a mistake, tell us quickly and we will do what we can.

Changing your mind

Every card is made to order and goes to the printer as soon as you pay, so an order cannot be cancelled once it is placed.

How refunds are paid

Refunds go back to the card or account you paid with. They usually take 5 to 10 working days to appear.